Kate Stitham

The rhetoric of being "lean" or "efficient" pervades the nonprofit sector (you too, public sector. I see you). It comes from both donors and the nonprofit organizations themselves, and it's created a vicious cycle of underfunding that leaves nonprofits with weak infrastructure, poorly trained and poorly paid staff, and chronic burnout and turnover.

Your board isn't broken. It's producing exactly the outcomes its structure was built to produce.

Most managers walk into employee conversations already knowing what they're going to do. The problem is it's often not what the employee actually needed. The LISTEN model helps leaders ask the right question first.